Terms and Conditions

Refund, Returns and Repairs Policy

No Questions Full Refund

Customers are intitled to a full refund within 14 days of receiving
their goods. They have a further 14 days to return the goods.

Returns must be made in the same packaging, including void
fill to ensure no further damage is caused during shipping.

To request a full refund, please reply to your order confirmation
email. We will then be in touch with shipping details.

Full refunds will only be given to the original buyer.
Second hand goods will not be refunded.

Repairs and Replacements

Any manufacturing faults will be replaced or repaired within
a 5 years period.

Items must be shipped in the same packaging, including void
fill to ensure no further damage is caused during shipping.

To request a full refund, please reply to your confirmation
email. We will then be in touch with shipping details. Depending on location we
might use a repair shop closer to you. We will organise the shipping and
repair, but are happy to hear if you have a preferred repair person.

To request a repair or replacement, please reply to your order
confirmation email. We will then be in touch with shipping details.

Repairs and replacements will only be given to the original
buyer. Second hand goods will not be refunded.

Privacy Policy

Who we are

Our website address is: https://equinoxsynth.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.